1. Scope of application
The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who acts for a purpose that cannot be attributed to his or her commercial, business, trade or professional activity.
2. Contracting party, conclusion of contract, correction possibilities
The purchase contract is concluded with Shadowstory Lda.
By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. who are acting for a purpose that has nothing to do with their commercial, business, trade or professional activity.
Immediately after sending the order you will receive another confirmation by e-mail.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German
We store the text of the contract and send you the order data and our General Terms and Conditions in text form. You can view the contract text in our customer login
4. Delivery conditions
Shipping costs will be added to the stated product prices. You can find out more about the shipping costs in the offers.
In our shop you can choose between the following payment methods:
Payment in advance
When selecting the payment method in advance, select the credit card option with which you would like to pay.
To pay the invoice amount via the payment service provider PayPal
You will receive further information in the ordering process.
PayPal can offer registered PayPal customers selected according to their own
PayPal customers selected according to their own criteria.
You will find further information on this in your PayPal account.
6. Reservation of proprietary rights
The goods remain our property until full payment has been received.
7. Transport damages
If goods are delivered with obvious transport damage, please complain about such defects to firstname.lastname@example.org.
This will enable us to assert claims against the carrier or the transport insurance company.
Ansprüche gegenüber dem Frachtführer bzw. der Transportversicherung geltend machen zu können.
8.1 Liability for defects
The statutory law on liability for defects shall apply.
8.2 Guarantees and customer service
Customer service: If you have any questions, you can contact our customer service, complaints and reports by e-mail email@example.com from 9:00 a.m. to 6:00 p.m. on weekdays
We shall always be liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents.
* in the event of intentional or grossly negligent breach of duty,
* in the case of guarantee promises, insofar as agreed, or
* insofar as the scope of application
In the event of a breach of material contractual obligations due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited to the amount of the order sum, otherwise claims for damages shall be excluded.
10. Code of conduct
We have submitted to the following codes of conduct:
* Trusted Shops
11. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here . We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board. The competent body is the Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de .
12. Protection of minors
If your order includes goods, your sale subject to age restrictions, the merchant will deliver the goods only after verification of the required minimum age to the customer only in person.