Terms and Conditions
Applicable to transactions on this website. It does not apply to purchases made in crowdfunding campaigns.
Identification of the owner and general information
MTT is the commercial name of the company SHADOWSTORY LDA. These Terms and Conditions regu-late access to and use of the website www.merinotraveltech.com (hereinafter, the Website) owned by SHADOWSTORY LDA.(hereinafter, SHADOWSTORY) with NIF: 516989405 registered office at Rua de Monsanto, Número 512, 2H, Porto 4250-288 Porto, as well as the services and products offered by SHADOWSTORY LDA. on its website.
SHADOWSTORY this Web site subject to these terms and conditions. Visit the Web site or using the ser-vices or the Web site applications of the website, the user accepts these Terms and Conditions.
For the access to the Web site the registration of the Users will not be required. However, in order to contract any of the services offered by SHADOWSTORY LDA. the User's registration and acceptance of these conditions will be required before formalizing the payment.
Through the website, SHADOWSTORY offers users jackets, coats, sweats, pants, t-shirt, polos and shoes users shoes from MTT Merino Travel Techwear brand. These SHADOWSTORY LDA. terms and Conditions described below define the rights and obligations of SHADOWSTORY LDA. and Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that certain services may have particular conditions) and to the contracting of orders through the Website and replace any other conditions, except by prior agreement and in writing between SHADOWSTORY LDA. and the User.
In order to acquire the products offered through the Website, it will be necessary for the User to register through the registration form available on the Website.
The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his computer and access codes to avoid possible unauthorized uses.
In the case that the User has reason to believe that his / her data have been brought to the attention of a third party, or if they have been used in an unauthorized manner, or are likely to be used, he / she must communicate this situation to SHADOWSTORY immediately.
The User must verify that their data is correct and complete and inform SHADOWSTORY when there is any variation and / or modification in the information provided in the purchase process.
Orders and terms of sale
Services and products offered through the Web site of SHADOWSTORY are destined to the purchase by the users of the products of the brand MTT Merino Travel Techwear.
To be able to hire a SHADOWSTORY order, the user must be over 18.
From the website www.merinotraveltech.com, SHADOWSTORY will send orders to any part of the world.
To place orders through the Website, the User must provide a series of data prior to contracting, through the purchase form, and that will be necessary to manage your purchase order.
Price, payment method and discount codes
Once the form data has been completed, the user must proceed to pay for the order through the means of payment specified on the Website
After the payment is made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the mode of shipment requested and the destination address.
If at the time of payment there is an incident that prevents payment, the user will receive an automatic payment error message and your order will not be processed until the payment process is completed successfully.
The prices of the services are expressed can be expressed in Euros (€) or Dollars ($), including taxes and management and shipping costs, whose amount will be indicated at the time of the final confirmation of each order. You may even see the price in your own currency, through a third-party application and technology.
All the prices shown are final prices, the Value Added Tax (VAT) being expressly included, without prejudice to the fact that the user will have at all times information disaggregated of the price of the product. In the case of the Canary Islands, VAT will be excluded when making the payment of the order.
SHADOWSTORY may periodically offer discount codes to its Users. These discounts may only be applied in accordance with the instructions specified by SHADOWSTORY with respect to each code, and in any case the Users may only use a single code per order.
The use of discount codes will not be compatible with certain promotional actions and collections.
Information about SHADOWSTORY products and services
The data included in the website in each description of the products and services, in their photo-graphs, graphic or iconographic representations or videos as well as trade names, trademarks or distinctive signs of any kind, have a merely informative function. Therefore, SHADOWSTORY declines any responsibility for the appearance of errors in said information, although it undertakes to take all the measures at its disposal to correct as soon as possible the aforementioned errors or omissions after having been informed of them.
Exchange and Returns
Right of withdrawal: In the case that the user is not satisfied with the products received in his order, the user, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (30) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.
The return must be made through the Returns platform.
To make a successful return, we just need the item(s) you are returning to be in new, unused condition and in the original packaging.
For Customers located in the US and in the European Union:
Free Exchanges and Returns: We will provide you with a prepaid postage label for your return. You will be able to download this, and attach it to your parcel.
Refunds: We will provide you with a postage label for your return. You will be able to download this.
For Customers located outside of the the US and in the European Union:
Exchanges and Refunds: You will need to cover the cost of shipping your parcel back to our warehouse. We will provide you with details of the nearest warehouse to your location during the return process.
SHADOWSTORY indicate the way of sending the order to its offices or warehouses.
To formalize the return, the product must be sent to the following SHADOWSTORY offices / warehouses:
The Huub - SHADOWSTORY LDA.
Agility - Perafita
Rua Silva Aroso, 1262, 4455-558, Perafita, Portugal
The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it. If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that SHADOWSTORY may refuse the return.
Once SHADOWSTORY receives the order and verifies that it is in good condition, SHADOWSTORY will proceed to return all the amounts paid by the User.
If the User decides to return the order in full, SHADOWSTORY will return to the User all the amounts it has paid (including the shipping costs of the purchase, not the return).
SHADOWSTORY will propose, instead of the return of the money, the possibility of sending a new product or the amount paid in promotional code for future purchases.
If the User only wishes to return one or some of the products that were part of the order, SHADOWSTORY will not be able to return the shipping costs that the User has paid for the entire order.
SHADOWSTORY informs Users that the term of the return of the amounts paid will depend on the pay-ment method that the User had used when buying the product:
- If the User has made the payment by credit or debit card, SHADOWSTORY will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.
- If the User has made the payment through PAYPAL, SHADOWSTORY will refund the amount paid with-in a period of 24-48 business hours since the User decided to terminate the contract.
In any case, SHADOWSTORY will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User has informed of its decision to withdraw from the contract.
Use of the Website
It is not allowed the use of the Website for fraudulent purposes or in connection with criminal offences or illegal activities of any kind.
It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any type of inconvenience or inconvenience unnecessary.
The User undertakes to make a lawful, diligent, honest and correct use of all information or content accessed through the Website or third-party websites that can be accessed through the Website links, all under the principles of good faith and with respect at all times to the current legislation and these Terms and Conditions.
Likewise, the User acquires the commitment not to provoke, maliciously or intentionally, any damage or prejudice that may undermine, alter the Website itself, or introduce or spread computer viruses that may produce unauthorized alterations to the contents or systems of the Website.
SHADOWSTORY reserves the right to deny access to the Website or even cancel orders to Users who misuse the contents and/or breach any of the conditions that appear in this document.
Intellectual or Industrial Property
The intellectual property rights of the page www.merinotraveltech.com, its source code, design, navigation structures and the various elements contained therein are the property of SHADOWSTORY to whom corresponds the exclusive exercise of the rights of exploitation thereof in any form and es-pecially, the rights of reproduction, distribution, public communication and transformation, in ac-cordance with applicable Spanish and European legislation.
SHADOWSTORY informs that it does not grant license or express or implicit authorization whatsoever on the rights of intellectual and/or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Website. It is totally forbidden the total or partial repro-duction of the contents of the Website, not even by means of a hyperlink, without the express writ-ten consent of SHADOWSTORY. The unauthorized use of these contents will give rise to the legally estab-lished responsibilities.
The hyperlinks contained in the website may direct to third-party websites. SHADOWSTORY does not assume any responsibility for the content, information or services that may appear on said sites, which shall be understood as exclusively offered by SHADOWSTORY and which in no case imply any relationship, acceptance or endorsement between SHADOWSTORY and the persons or entities. holders of such content or owners of the sites where they are.
In case any Clause of these Terms and Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.
Customization of campaigns
The User is subject to a random campaign, so the terms relating to the shipment applicable to each order may vary randomly. The personal data of the User will not be taken into account as a variable when determining the particular conditions of each order.
All communications between SHADOWSTORY the User regarding the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.
Ethical policy on suppliers
As a prestigious and reliable company, committed to the goal of providing high quality products to its customers, SHADOWSTORY recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to provide on a regular basis an environment that protects the health and safety of employees, in addition to their basic human rights. All providers must comply with their national employment laws and regulations, in particular with respect to the following:
- Minimum age to work
- Freely chosen employment
- Health and security
- Freedom of association and right to collective bargaining
- Absence of discrimination
- Absence of painful or inhuman treatment
- Working hours
- Labor conditions
SHADOWSTORY never consciously acquire supplies from countries that violate the aforementioned prin-ciples. We also expect our suppliers to transfer these principles to deal with their own suppliers. Due to the sometimes complex nature of the supply chain of our suppliers, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as SHADOWSTORY to grow, it recognizes the importance of taking the initiative and doing eve-rything possible to defend the rights of people involved in the manufacture of their products.
Applicable legislation and jurisdiction
These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Courts of the place of residence of the User.
Also, by virtue of the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council, of May 21, 2013, relating to the resolution of online litigation in consumer affairs, SHADOWSTORY informs you that, in In the event of a dispute, the User residing in the European Union may resort to the "Online Platform for Conflict Resolution" developed by the European Commission, in order to try to resolve extrajudicially any dispute arising from the provision of services by the Euro-pean Union.
In order to access the "Online Platform for Conflict Resolution" you can do so through the following link: http://ec.europa.eu/consumers/odr/. In any case, SHADOWSTORY notifies the User that it has a Sheet of Claim through which you may make any complaint or claim in relation to the services pro-vided by SHADOWSTORY.